Refund Policy
A full refund can be made for items in resalable condition.
Merchandise that is returned in the original, unmarked, unsoiled package, within fifteen (15) calendar days of purchase. The security seal must be intact to be eligible for a full refund.
Should you have an adverse skin reaction to a product please contact us immediately.
Shipping Policy
Items are shipping via Canada Post within 72 business hours of order being placed. Shipping takes place Monday - Friday, with the exception of holidays.
Shipping Fees:
A $16 flat rate shipping applies for orders under $350
Orders over $350 will received free shipping
Shipping Locations:
Canada-Wide
International shipping is not offered at this time
Pickup Policy
Local pickup is available by appointment at :
Skin Alchemy
181 Albert St, Upper Unit
London, Ontario
Please email us to coordinate pickup times.